Privacy Policy

Privacy Policy

Privacy Statement

Here you will find details and information regarding LRose Law Ltd’s Cookie and Privacy Policy, and the use of cookies on our website.

About Us

LRose Law Ltd t/a Rose Fendlen Law is a private Limited company, registered in England & Wales under company number: 13477068 . 

LRose Law Ltd is the Data Controller, Registered and Postal address: The Granary, Foundry Yard, Off Wallgate, Wigan, WN1 1BA

Our Data Protection Officer is: Mr Leslie Rose
Email address: contact@rf-law.co.uk
Telephone number: 01942 568 508

Our website www.rf-law.co.uk is owned by LRose Law Ltd

We are Authorised and Regulated by the Solicitors Regulation Authority SRA Number: 824172

Introduction

At LRose Law Ltd we take the Privacy of our clients very seriously, we also fully respect that your privacy and how your personal data is used, is equally very important to you. We appreciate the importance of your privacy when you visit our site www.rf-law.co.uk

We will use and collect personal data, in line with our obligations and your rights under the Law. We will only obtain/collect information in ways that are described here, and also in a manner that adheres to your rights and our obligations under the law. The main legislation being the Data Protection Act 2018, and the General Data Protection Regulation (EU Regulation 2016/679)

We ask that you read this Cookies and Data Protection Policy carefully, to make sure that you understand it. The first time you use of our website will constitute your deemed acceptance of this Policy, and if you do not agree and accept this Policy, you should stop using our website.

Coverage of this Policy

This cookies and privacy statement policy only applies to your use of our website www.rf-law.co.uk

 

Our website mentioned above may contain links to other websites, or may come to contain links to other websites in the future, if our site is amended. Please note that we have no control over how your data is obtained, used, or stored by other websites and we would advise and recommend that you take steps to check the privacy policies of any such websites before providing your data to them.

If you enter into a contract for Legal Services with us, our terms of business will also contain a privacy statement which you should also read.

Personal Data

This is generally information relating to natural persons who can be identified or who are identifiable, directly from the information in question, or who can be indirectly identified from that information in combination with other information.

Personal data is any information about you that enables you to be identified. For example Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as electronic location data, and identification numbers

Lawful basis for processing, and how is your Personal Data used

We must always have a lawful basis for processing personal data. Such lawful basis we may rely on include:

  • Because the processing is necessary for a contract between us, or because you have asked us to take certain steps prior to entering into a contract.
  • Because you have consented to our processing of your personal data, for a certain purpose.
  • Because it is necessary for our legitimate interests, or the legitimate interests of a third party. (subject to any good reason to protect your personal information which may override such legitimate interest)
  • Because the processing of the information is necessary to protect yours or another person’s life.
  • Because the processing of your personal information is necessary for us to comply with the law, but not including contractual obligations.

Your personal data may be used/processed for the following purposes:

  1. Providing our Legal services to you. Your personal data is required in order for us to enter into a contract with you, and perform that contract.
  2. Managing and providing your access to our website
  3. Responding to emails or calls from you, and generally communicating with you as your case progresses.
  4. Personalising and tailoring our services for you.
  5. Improve our services
  6. Considering and analysing your use of our website and gathering feedback to allow us to improve our website.

We primarily process the information you provide because it is necessary for, and to perform, a contract between us for legal services, which you have entered into with us. It is a contractual requirement that you provide such instructions and information (including personal data), as is reasonably necessary to enable us to complete our work for you under a contract for legal services.

Providing some personal data is also a requirement necessary, to initially enter into a contract for Legal Services with us.

Failure to provide this data will mean that we cannot assist you with your legal enquiry and we would need to end any contract between us. Our use of that information is subject to your instructions, the Data Protection Regulations, Data Protection Act 2018, and our duty of confidentiality.

Your Rights

You have the following rights;

  1. The right to access the personal data we hold about you, and any other supplementary information.
  2. The right to have your personal data rectified, if any of your personal data held by us is inaccurate or incomplete.
  3. The right to be informed about our use and collection of your personal data.
  4. The right to erasure or be forgotten, i.e. the right to ask us to delete/erase any of your personal data that we have.
  5. The right to data portability.
  6. The right to restrict the processing of your personal data, in certain circumstances.
  7. The right to object to us using/processing your personal data for a particular purpose, in certain circumstances.
  8. Rights relating to automated decision-making and profiling.
  9. You have the right to lodge a complaint to the (ICO) Information Commissioner’s Office. (contact details below under complaints)

If you would like to utilise any of the rights mentioned above;

  • Contact us by writing at LRose Law Limited, The Granary, Foundry Yard, Off Wallgate, Wigan, WN1 1BA, or by email to contact@rf-law.co.uk.
  • Please address your communication to Mr Leslie Rose the Data Protection Officer.
  • You must provide adequate information to enable us to identify you, and deal with your request.
  • Provide us with us proof of your address and identity (such as copies of your passport or driving licence and a recent utility bill)
  • Please also let us know the information that which your communication relates to.

We will let you know if we require further information from you.

The UK Information Commissioner’s Office (ICO) website has published guidance on these rights, which you can access if further clarification is needed. You can also contact us if you need any more information.

What Data do we collect, and how do we collect it

The data we obtain from you is usually your name, date of birth, gender, address, contact details, email address, and proof of identity. We also obtain your tax and national insurance information, payment and bank account details, in addition to details regarding any feedback you give us regarding the services we provide.

You may be required to provide your medical records, wage slips, contract of employment, job title, grievances, benefit letters, details of any Trade Union membership and other relevant correspondence from your employer.

You provide this information when you contact us, at the outset of your claim, and as necessary as the case progresses. We will hold a meeting with you where you can provide this information, and you will also be provided with our contact details to enable you to send it to us. You will provide this information when we meet in person, or communicate via email, telephone or letter, or when we provide services to you by our website (see information on cookies below).

Please note in relation to your medical records provided to us, we will seek your consent to disclose only the relevant records to the Tribunal or Court and third party representative. This is because the Tribunal or Court and third party representative usually only need to see records relevant to the issues in your case, and not all of your medical records.

We appreciate the sensitive nature of medical records and so will seek to ensure (where possible) that only your relevant medical records are disclosed, with your consent.

We may however at times need to disclose all your medical records, and will discuss this with you if it becomes necessary.

 

Children

Our website is not aimed at Children, this is because when providing Legal Services, Children are commonly represented by their Parent or Guardian (known as Litigation Friends). We do not intend to use or collect any personal information in relation to Children via this website.

Other points in relation to use of your Personal Data

Please note that Third Party content may sometimes appear on our website, such content may at times use third-party Cookies. Please be aware we do not control these third party activities, and we do not control the data that they use and obtain themselves, and we strongly advise you to check the privacy policies of any such third parties. As we accept no responsibility for them.

With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, such marketing purposes may include us contacting you by telephone, post or email with information regarding our services. You will always have the opportunity to opt out and you will not be sent any unlawful spam or marketing.

Who is your Personal Data likely to be shared with, or received by.

Please note that when working for you we may be required to provide information to Third Parties including but not limited to; Experts instructed on your behalf, Tribunals, Courts, Barristers, Insurance companies, your Employer or other Professional Advisor.   

We may share your information with other companies such as companies house, insurers, external auditors and generally anyone necessary to enable us to progress and conclude your matter.

Whilst we take our duty of confidentiality to you very seriously, we can at times need to share your personal information with law enforcement agencies if this is required by law.

Cookies

We do use cookies on our website. Cookies assist us to recognise you and your device. They also help us to hold some information about your past actions and preferences.

When you use our website, a cookie is a small text file which is placed onto your smartphone, computer or other electronic device.

Our cookies will collect broadly the following information; – More information regarding these cookies can be found on our Cookie Policy page with links to the relevant provider & their privacy/cookie policies.

Cookie Name/Tag & Provider

  1. Cookie Consent by Cookiebot
  2. ga_ by Google Tag Manager – Google
  3. _ga_# by Google Tag Manager – Google

Which will be used for;

  1. Stores the user’s cookie consent state for the current domain (Cookiebot) Expiry: 1 Year – Cookie Type: HTTP
  2. Registers a unique ID that is used to generate statistical data on how the visitor uses the website. (Google) Expiry: 2 Years – Cookie Type: HTTP
  3. Used by Google Analytics to collect data on the number of times a user has visited the website as well as dates for the first and most recent visit. (Google) Expiry: 2 Years – Cookie Type: HTTP

Data Security and breaches

Your Personal Data will be kept secure, as we have secure means of collection and transfer of data. We also have secure back up facilities, and ensure that only those who have a legitimate purpose have access to your personal data.

Your information will be stored electronically, unless it is necessary to store it otherwise. Your Personal data would only ever be transferred or stored within the European Economic Area.

Where there is any personal data breach that is likely to result in high risk to your rights and freedoms, we shall communicate the personal data breach to you without delay. In some instances this may not be necessary, but we are aware of this duty and you and any regulator would be informed if required by law.

 

Personal Data Retention

We will not keep your personal data for any longer than is reasonably necessary, in relation to the reason for which it was collected, or for any longer than is required by law.

Some examples of how long we may hold your data for are:

  1. For at least 7 years from the closure or conclusion of your case, or work that you have asked us to do. This is because we may need to re-open your matter to deal with any subsequent complaint or claim against us.
  2. For as long as reasonably necessary to carry out your legal work.
  3. In some personal injury cases, which involve life time awards or trusts, it may be necessary for us to keep your information indefinitely.

We will ensure your data is not held for longer than is reasonably necessary. We store your data electronically as far as possible, but may retain some data in physical files.

Contacting us

To contact us about anything to do with data protection, and your personal data, please use the following details – marked for the attention of Mr Leslie Rose:

Email address: contact@rf-law.co.uk
Telephone number: 01942 568 508
Postal Address: LRose Law Ltd, The Granary, Foundry Yard, Off Wallgate, Wigan, WN1 1BA

Complaints

If you have a complaint regarding our handling of your Personal Data you can contact our Data Protection Officer who will investigate further. Our Data Protection Officer is Mr Leslie Rose and you can contact him by email at: contact@rf-law.co.uk or via post to LRose Law Ltd, The Granary, Foundry Yard, Off Wallgate, Wigan, WN1 1BA.

If you are not satisfied with our response or believe we are not handling your personal data in accordance with the law, you can complain to the Information Commissioner’s Office (ICO). The ICO contact details can be found on their website at https://ico.org.uk/make-a-complaint/ telephone number: 0303 123 1113

Amendments to this Privacy Policy

This privacy policy was last updated on 1.11.2023.

We may change this Privacy Policy from time to time, as is deemed necessary in the future. This may be due to changes to our business that affects personal data protection or due to changes in the law.

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